General Questions
What is Direct Rock Source?
Direct Rock Source is an e-commerce platform specializing in high-quality construction aggregates and landscaping materials shipped directly form rock quarries. We connect contractors, landscapers, landscape-architects and DIY homeowners with top-notch materials for various projects, including construction, landscaping, and decorative designs.
Where is Direct Rock Source located?
We operate entirely online, allowing you to browse products, calculate quantities, and place orders from anywhere in California.
Who can use Direct Rock Source?
Our platform serves general contractors, landscape architects, businesses, landscapers, and homeowners who need reliable and high-quality materials for their projects.
Product and Order Questions
What types of materials do you offer?
We offer a wide range of products, including:
- Aggregates: gravel, crushed rock, decomposed granite (DG), river rocks, and river cobblestones.
- Soils: topsoil, compost, and soil amendments.
- Decorative materials: pebbles, boulders, and mulch.
- Construction materials: sands, road base, and riprap.
- Hardscape materials: pavers, wall blocks, natural Stone.
How do I calculate how much material I need?
Our website features integrated material calculators to help you determine an approximate quantities for your project. Simply input your project dimensions, and the calculator will provide an estimate. For more accurate figuring consult with your contractor, or installer.
Are your products available in bulk or bagged options?
We offer most of our materials in bulk loads only. Pavers and wall stones via palletized packaging and premium pebbles by the bag or super-sack. It all depends on the product type and logistics requirements. Apply filters such as “ship via” or “packaging” to sort products by packaging & shipping options.
Pricing and Delivery Questions
How does pricing work?
Product pricing is visible on our site but the trucking pricing varies by location and quantity. For bulk/loose pile materials, we provide quotes with dump-delivery included and LTL for palletized materials, as trucking costs fluctuate with fuel prices and site accessibility.
Do you deliver materials?
Yes, we deliver materials across California using third party dump-trucks, flat-beds or LTL trucks. Shipping costs depend on the delivery location and distance from the supplier. Check out deliver process page is learn more.
Can I pick up my order instead of having it delivered?
At this time, we only offer delivery services.
What is the minimum order quantity?
Minimum order quantities vary by product but typically range from 10+ tons or 10-20 cubic yards for bulk materials and complete/full pallets for palletized products.
Support Questions
What if I can’t find the product I need?
If you don’t see what you’re looking for, please contact us or text us an image of what you are looking for along with quantities. We’re happy to help you find the right materials for your project.
How do I contact customer service?
You can reach us through our Contact Us page or email us at info@directrocksource.com.
Do you offer refunds or exchanges?
Due to the nature of our products, refunds and exchanges are handled on a case-by-case basis. Please review our Refund Policy for more details.
Technical Questions
Can I track my order?
Yes, you’ll receive updates via email, including estimated delivery times and day of delivery.
Is my payment information secure?
Absolutely. Our website uses advanced encryption and secure payment gateways to protect your personal and financial information.