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Terms & Privacy
Terms and Conditions
Effective Date: 01-01-2025
Welcome to Direct Rock Source, LLC (“DRS”). By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully.
Terms and Conditions of Sale
The following terms and conditions govern the sale of the products listed in the attached quote between you (“the Buyer”) and Direct Rock Source, LLC. (“DRS”):
- Payment Terms:
Payment is due at the time of order placement unless an account has been established in advance of delivery. Any past due accounts will incur a monthly charge of 1.5% on the outstanding balance. The Buyer is responsible for all legal fees associated with the collection of overdue payments.
- Natural Stone Disclaimer:
Natural stone is a product of nature and may exhibit variations in color, size, shape, and uniformity. These variations, which may include leaching, discoloration, or decomposition, are inherent characteristics and not considered defects.
- Quantity Calculations:
Calculations are based on industry standards and do not account for differing installation practices or site conditions that may affect the materials required for a project. Buyers are advised to confirm all calculations and quantities independently.
- Returns and Restocking Fees:
Restocking fees will apply to all returned products. Returns are not accepted on the following:- Bulk materials.
- Opened or damaged products.
- Pallets or super sacks.
- Broken or incomplete pallets.
- Special Orders:
Special orders require a 50% non-refundable deposit. Products will only be ordered upon receipt of this deposit.- Manufacturer warranties, if applicable, are limited to those provided by the manufacturer.
- Buyers are responsible for obtaining professional engineering, installation, or estimation services, as needed.
- Claims and Refund Requests:
No claims for credit will be considered for bulk materials or any packaged goods that have been opened, unpacked, or installed. Refund requests must:- Be submitted within 30 days of purchase.
- Be accompanied by proper documentation for review.
- Approved returns will incur standard restocking charges and pickup fees as per the applicable area.
- Disclaimer Regarding Product Attributes:
While we strive to provide accurate and up-to-date information about our products, including but not limited to material type, application, color, size, packing, stock availability, and other attributes, all such details are provided for general informational purposes only.- Product Variability: Natural materials may vary in color, texture, and size due to their inherent characteristics and the quarrying process. Images and descriptions on our website are for reference only and may not perfectly represent the final product.
- Stock and Availability: Product availability is subject to change without notice. While we update our inventory regularly, we cannot guarantee stock status at all times.
- Measurements and Specifications: Product measurements, weights, and sizes are approximate and may vary slightly depending on supplier or batch.
- Suitability: Customers are responsible for ensuring that the products they select meet the specific requirements of their project. We recommend consulting a professional if you have specific technical or application needs.
By purchasing from our store, you acknowledge and agree that any reliance on the information provided is at your own risk and that variations may occur. We disclaim all liability for any discrepancies, errors, or omissions in product attributes. For further clarification or specific questions about our products, please contact us before placing your order.
By proceeding with your order, you acknowledge and agree to these terms and conditions.
Agreement to Terms
These Terms of Use form a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Direct Rock Source LLC (“Company,” “we,” “us,” or “our”), regarding your access to and use of the website located at https://www.directrocksource.com (the “Site”), as well as any other media forms, channels, mobile websites, or related applications that are linked to or connected to the Site. By accessing the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
If you do not agree with all of these Terms of Use, you are expressly prohibited from using the Site and must discontinue use immediately.
Modifications to Terms
Supplemental terms, conditions, or documents that may be posted on the Site are expressly incorporated herein by reference. We reserve the right, at our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. Updated Terms will include a “Last updated” date, and it is your responsibility to regularly review these Terms for any updates. By continuing to use the Site after the revised Terms are posted, you agree to be bound by the updated Terms.
Use Restrictions
The Site is intended for users who are at least 13 years of age. If you are under the age of 18, you must have the permission and direct supervision of a parent or guardian to use the Site. By accessing the Site, you represent that you meet these requirements.
The Site and its content are not intended for distribution or use in jurisdictions where such access or use would violate applicable laws or regulations. Users accessing the Site from outside permitted jurisdictions do so at their own risk and are solely responsible for compliance with local laws.
Additionally, the Site is not tailored to meet specific regulatory requirements, such as those under:
- Health Insurance Portability and Accountability Act (HIPAA)
- Federal Information Security Management Act (FISMA)
- Gramm-Leach-Bliley Act (GLBA)
You are prohibited from using the Site in a manner that violates these or other applicable laws.
Intellectual Property Rights
Unless stated otherwise, the Site and its contents—including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”)—along with all trademarks, service marks, and logos displayed on the Site (collectively, the “Marks”), are owned or licensed by us. These are protected by copyright and trademark laws, as well as other intellectual property laws and international conventions.
The Content and Marks are provided “AS IS” for your personal, non-commercial use only. Unless expressly permitted by these Terms of Use, no part of the Site, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without prior written consent from us.
Provided you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print portions of the Content for your personal, non-commercial use. All rights not explicitly granted are reserved.
User Representations
By using the Site, you affirm and agree that:
- All registration information you provide is accurate, current, and complete.
- You will maintain the accuracy of this information and update it as necessary.
- You have the legal capacity to agree to and comply with these Terms of Use.
- You are at least 13 years of age.
- If you are a minor, you have received parental or guardian permission to use the Site.
- You will not access the Site through automated means (e.g., bots, scripts).
- You will not use the Site for unlawful or unauthorized purposes.
- Your use of the Site complies with applicable laws and regulations.
If any of the information you provide is untrue, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account and prohibit future use of the Site.
User Registration
You may be required to register an account to access certain features of the Site. It is your responsibility to maintain the confidentiality of your login credentials and account activity.
We reserve the right to remove, reclaim, or modify a username if we determine, in our sole discretion, that it is inappropriate, offensive, or otherwise violates these Terms of Use.
Prohibited Activities
You may not use the Site for any purpose other than those for which it is made available. The Site must not be used in connection with any commercial endeavors except those specifically authorized by us.
As a user of the Site, you agree not to:
- Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, database, or directory without prior written consent.
- Trick, defraud, or mislead other users, particularly in attempts to obtain sensitive information such as passwords.
- Circumvent, disable, or interfere with any security-related features of the Site or features that restrict the use or copying of the Site’s Content.
- Disparage, tarnish, or harm, in our opinion, the Site, its users, or us.
- Use information obtained from the Site to harass, abuse, or harm others.
- Misuse our support services or submit false reports of abuse or misconduct.
- Use the Site in violation of applicable laws or regulations.
- Upload or transmit, or attempt to do so, any viruses, Trojan horses, or other malicious materials, including excessive use of capital letters and spamming, that interfere with another user’s uninterrupted use of the Site.
- Engage in automated use of the system, such as using scripts, robots, or data mining tools to extract data or send unsolicited messages.
- Delete any copyright or proprietary rights notices from the Site or its Content.
- Impersonate another user or falsely use another person’s username.
- Sell or transfer your profile or account.
- Upload or transmit materials that act as passive information collection mechanisms, such as cookies, web bugs, or spyware.
- Interfere with, disrupt, or impose an undue burden on the Site’s infrastructure or network connections.
- Harass, intimidate, or threaten our employees, agents, or users.
- Attempt to bypass measures designed to prevent unauthorized access to the Site.
- Copy or adapt the Site’s software, including but not limited to HTML, JavaScript, or PHP.
- Decipher, decompile, disassemble, or reverse engineer any of the software or code that makes up the Site.
- Use automated tools, bots, or scripts to access or interact with the Site in unauthorized ways.
- Use the Site to engage in unauthorized commercial activity, including creating competing websites or using the Site’s Content for revenue-generating purposes.
Contribution License
By using the Site, you agree that we may access, store, process, and use any information or personal data you provide in accordance with our Privacy Policy and your preferences (including settings).
By submitting suggestions or feedback regarding the Site, you grant us the right to use and share such feedback for any purpose without compensation to you.
We do not claim ownership of your Contributions. You retain full ownership of all intellectual property and proprietary rights associated with your Contributions. However, you are solely responsible for the content you submit, and you agree to release us from any liability or legal claims arising from your Contributions.
Guidelines for Reviews
We may allow users to post reviews or ratings on the Site. If you choose to leave a review, you must comply with the following criteria:
- You must have firsthand experience with the individual, product, or service being reviewed.
- Reviews must not include offensive, abusive, racist, or hateful language.
- Reviews must not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
- Reviews must not include references to illegal activities.
- If posting a negative review, you must not be affiliated with competitors.
- Reviews must not include conclusions or claims about the legality of conduct.
- Reviews must not contain false or misleading statements.
- Reviews must not encourage others to post reviews, whether positive or negative, as part of a coordinated campaign.
We reserve the right to accept, reject, or remove reviews at our sole discretion. We are not obligated to screen or delete reviews, even if they are deemed objectionable or inaccurate.
Reviews do not represent our opinions or those of our affiliates, and we do not accept liability for any claims, losses, or damages arising from reviews.
By submitting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right to reproduce, modify, translate, distribute, and display the review in any format or medium.
Submissions
By submitting questions, comments, suggestions, ideas, feedback, or any other information regarding the Site (“Submissions”), you agree that:
- Your Submissions are non-confidential and become our sole property.
- We hold exclusive rights, including all intellectual property rights, to use, disclose, and disseminate your Submissions for any purpose, whether commercial or otherwise, without acknowledgment or compensation to you.
- You waive any moral rights to your Submissions and warrant that your Submissions are original to you or that you have the right to provide them.
- You agree not to hold us liable for any alleged infringement or misappropriation of proprietary rights in your Submissions.
Third-Party Websites and Content
The Site may include links to third-party websites (“Third-Party Websites”) or content provided by third parties (“Third-Party Content”), such as articles, photos, graphics, and software.
We do not investigate, monitor, or verify the accuracy, appropriateness, or completeness of Third-Party Websites or Content. We are not responsible for any:
- Third-Party Websites or Content accessed through the Site.
- Accuracy, reliability, or privacy practices of Third-Party Websites or Content.
- Purchases or installations of third-party products, services, or applications.
If you choose to leave the Site and interact with Third-Party Websites or install Third-Party Content, you do so at your own risk. You are responsible for reviewing the applicable terms, policies, and practices of any third party before use.
You agree that:
- We are not responsible for any purchases, damages, or disputes arising from your interactions with Third-Party Websites.
- We do not endorse or approve Third-Party Websites or their products and services.
- You will hold us harmless from any claims or losses resulting from your use of or contact with Third-Party Websites or Content.
Site Management
We reserve the right, but not the obligation, to:
- Monitor the Site for violations of these Terms of Use.
- Take legal action against anyone who violates the law or these Terms of Use, including reporting such violations to law enforcement authorities.
- Refuse, restrict access to, limit availability of, or disable any of your Contributions or any part of the Site, as we deem appropriate or technologically feasible, without liability or notice.
- Remove or disable any files or content that are excessive in size or otherwise burdensome to our systems.
- Manage the Site in a manner designed to protect our rights and property while ensuring the Site’s proper functionality.
Privacy Policy
We value your privacy and data security. By using the Site, you agree to the terms outlined in our Privacy Policy, which is incorporated into these Terms of Use.
- The Site is hosted in the United States. By accessing the Site from outside the U.S., you acknowledge that your data may be transferred to and processed in the U.S., subject to its laws and data protection regulations.
- We do not knowingly collect or solicit personal information from children under 13 years of age. If we discover that a child under 13 has provided personal information without verified parental consent, we will take steps to delete the information as promptly as possible.
- For more details, please refer to our full Privacy Policy on the Site.
Consent to Receive Text Messages
By providing your phone number during account registration, order placement, or other interactions with Direct Rock Source, you consent to receive text messages (SMS) from us regarding your orders, account updates, promotions, and other related communications.
Opt-Out Instructions:
You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us. Upon receiving your request, we will remove your phone number from our text message communications list. Standard text messaging rates may apply, depending on your carrier and plan.
Additional Information:
- For assistance or inquiries about our text messaging service, you may reply “HELP” to any message or contact us directly at 888-818-4452.
- Please note that opting out of promotional text messages does not affect your ability to receive transactional or account-related messages (e.g., order confirmations, delivery updates).
Term and Termination
These Terms of Use will remain in effect while you use the Site.
We reserve the right to, at our sole discretion and without notice or liability:
- Deny access to and use of the Site (including blocking IP addresses) for any reason, including breaches of these Terms or applicable law.
- Terminate your account or delete any of your content at any time, with or without warning.
If we terminate or suspend your account for any reason, you are prohibited from creating a new account under your name, a fake name, or the name of any third party. We also reserve the right to take further legal action as deemed necessary.
Modifications and Interruptions
We reserve the right to change, modify, or remove the contents of the Site at any time, for any reason, and at our sole discretion without prior notice. This includes updating or discontinuing all or part of the Site. We are not obligated to maintain or support the Site, nor are we liable to you or any third party for any modifications, price changes, suspensions, or discontinuations of the Site.
We do not guarantee that the Site will always be available. You may experience interruptions, delays, or errors due to maintenance, hardware or software issues, or other unforeseen circumstances. We are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Site during these periods.
Governing Law
These Terms of Use and your use of the Site are governed by the laws of the State of California. All agreements are to be performed entirely within the State of California, without regard to its conflict of law principles.
Dispute Resolution
Any legal action or proceeding brought by either you or us (collectively, the “Parties”) related to the Site shall take place in the state and federal courts located in Sonoma County, California. Both Parties consent to the jurisdiction of these courts and waive any objections to venue or lack of personal jurisdiction.
The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.
No claim, action, or proceeding related to the Site may be initiated more than one (1) year after the cause of action arises.
Corrections
The Site may occasionally include typographical errors, inaccuracies, or omissions related to descriptions, pricing, or availability. We reserve the right to correct these errors or update the information on the Site at any time, without prior notice.
Disclaimer
The Site is provided on an “as-is” and “as-available” basis. By using the Site, you agree that your use of the Site and our services is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including, but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranties or representations regarding:
- The accuracy or completeness of the Site’s content or any linked websites.
- Errors, mistakes, or inaccuracies in content or materials.
- Personal injury or property damage or monetary losses resulting from your access to or use of the Site.
- Unauthorized access to or use of our secure servers and/or any stored personal information.
- Bugs, viruses, Trojan horses, or other harmful components that may be transmitted through the Site by any third party.
- Errors or omissions in any content or materials available through the Site.
We do not endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Site or any linked website. Transactions between you and any third-party providers are solely your responsibility, and you should exercise caution and use your best judgment when engaging with third parties.
Limitations of Liability
Under no circumstances will we or our directors, employees, or agents be liable to you or any third party for any:
- Direct, indirect, incidental, special, punitive, or consequential damages, including lost profits, lost revenue, loss of data, or other damages resulting from your use of the Site.
This limitation applies even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary in these Terms, our liability to you for any cause will always be limited to the amount you have paid to us, if any, during your use of the Site.
Some state laws and international laws may not allow the exclusion or limitation of implied warranties or certain damages. Therefore, these exclusions or limitations may not apply to you, and you may have additional rights.
Indemnification
You agree to defend, indemnify, and hold harmless us, our subsidiaries, affiliates, officers, agents, partners, employees, and representatives from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, arising from or related to:
- Your use of the Site.
- Any breach of these Terms of Use.
- Any breach of your representations and warranties outlined in these Terms of Use.
- Your violation of the rights of a third party, including intellectual property rights.
- Any overtly harmful act toward another user of the Site with whom you connected via the Site.
We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification. You agree to cooperate with us in defending such claims and we will make reasonable efforts to notify you of any claim, action, or proceeding requiring indemnification upon becoming aware of it.
User Data
We may retain certain data you transmit to the Site to manage its performance and support your use of the Site. While we perform routine backups, you are solely responsible for all data you transmit or activities you undertake on the Site.
We are not liable for any loss or corruption of data, and you waive any right of action against us for any such loss or corruption.
Electronic Communications, Transactions, and Signatures
By visiting the Site, sending emails, or completing online forms, you consent to electronic communications. You agree that all agreements, notices, disclosures, and communications provided electronically satisfy any legal requirement for such communication to be in writing.
You hereby agree to the use of electronic signatures, contracts, orders, and records for transactions completed via the Site. This agreement includes the waiver of any rights or requirements under applicable statutes or regulations that require original signatures or the retention of non-electronic records.
California Users and Residents
If you are a California resident and have a complaint that has not been resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:
- Address: 1625 North Market Blvd., Suite N 112, Sacramento, California 95834
- Telephone: (800) 952-5210 or (916) 445-1254
Miscellaneous
These Terms of Use, along with any policies or operating rules posted by us on the Site, constitute the entire agreement and understanding between you and us.
Our failure to enforce or exercise any right or provision of these Terms of Use shall not operate as a waiver of that right or provision. These Terms of Use operate to the fullest extent permissible by law, and we may assign any or all of our rights and obligations to others at any time.
We are not liable for any loss, delay, damage, or failure to act caused by circumstances beyond our reasonable control. If any part of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision is severable and will not affect the validity and enforceability of the remaining provisions.
No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms of Use or your use of the Site. These Terms of Use shall not be construed against us solely because we drafted them.
You agree to waive any defenses you may have based on the electronic form of these Terms of Use and the absence of physical signatures to enforce these Terms.
Website Disclaimer
The information provided by Direct Rock Source, LLC (“we,” “us,” or “our”) on www.directrocksource.com (the “Site”) is for general informational purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the accuracy, adequacy, validity, reliability, availability, or completeness of the Site’s content.
Under no circumstances will we be liable for any loss or damage incurred as a result of using the Site or relying on any information provided on the Site. Your use of the Site and reliance on any information is solely at your own risk.
External Links Disclaimer
The Site may contain (or you may be sent through the Site) links to external websites or content provided by third parties, including in banners or advertisements. These external links are not investigated, monitored, or checked for accuracy, validity, reliability, or completeness by us.
We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site. Additionally, we are not a party to or responsible for any transactions conducted between you and third-party providers.
Testimonials Disclaimer
The Site may include testimonials from users of our products or services. These testimonials reflect personal experiences and opinions and may not represent the experiences of all users. Individual results may vary.
Testimonials on the Site are submitted in various forms (e.g., text, audio, video) and are reviewed for grammar or typographical corrections before being posted. However, they are presented as shared by users, and some testimonials may be shortened for clarity or brevity. Extraneous details not relevant to the general public may also be removed.
Privacy Policy
Effective Date: 01-01-2025
Direct Rock Source values your privacy. This policy outlines how we collect, use, and protect your personal information.
Information We Collect
- Personal Information:
- Name, email, phone number, billing/shipping address, and payment details.
- Automatically Collected Information:
- IP address, browser type, pages visited, and device information.
- Cookies and Tracking:
- Used to enhance user experience and analyze site traffic.
How We Use Your Information
- To process orders and provide customer support.
- To send updates, promotions (with consent), and notifications.
- To prevent fraud and unauthorized access.
Sharing Your Information
- Third Parties:
- Shared only with service providers (e.g., payment processors, delivery services).
- Legal Obligations:
- Disclosed if required by law.
Data Security
- SSL encryption and secure payment gateways are used to protect your data.
- Access to personal information is restricted to authorized personnel.
Your Privacy Choices
- Update or delete your personal information by contacting us.
- Opt-out of promotional emails by clicking “unsubscribe.”
- Manage cookie preferences through browser settings.
Third-Party Links
We are not responsible for the privacy practices of external sites linked on our website.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect information from them.
Policy Updates
We may update this policy as needed. Updates will include a new effective date.
Contact Information
- Email: drs@directrocksource.com
- Phone: 888-818-4452
Thank you for trusting Direct Rock Source with your business and personal information.